At Velvon Sports, we are committed to providing quality sportswear and products to our customers. We understand that there may be situations where you need to request a return, replacement, or refund. This policy explains the general conditions that apply.

1. Return Eligibility

Customers should contact Velvon Sports as soon as possible if they receive a product that is damaged, defective, incorrect, or significantly different from the confirmed order.

To be eligible for consideration, the product should generally:

• Be unused and in its original condition
• Remain in its original packaging where applicable
• Not have been washed, altered, customized, or damaged after delivery
• Be accompanied by relevant order or purchase information

2. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order details and clear photographs of the product and packaging.

After reviewing the issue, Velvon Sports may offer an appropriate solution, which may include a replacement, repair, credit, or refund depending on the circumstances.

3. Customized and Personalized Products

Customized products, including items featuring specific logos, designs, names, numbers, colors, or other customer-approved specifications, may not be eligible for return or refund due to a change of mind.

Customers are responsible for checking and approving customization details before production begins.

If a customized product has a manufacturing defect or does not match the approved specifications, please contact us so we can review the issue.

4. Change of Mind

Returns or refunds due to a change of mind may be subject to product condition, order type, and the terms agreed upon at the time of purchase.

For bulk, wholesale, or customized orders, return conditions may be agreed separately before production.

5. Refunds

If a refund is approved, the applicable amount will be processed using the original payment method where reasonably possible.

The processing time may vary depending on the payment provider or financial institution.

Shipping, customization, handling, or other charges may be non-refundable where permitted by applicable law and the agreed order terms.

6. Exchanges and Replacements

Where appropriate, Velvon Sports may provide a replacement or exchange instead of a refund, particularly when an item is defective, damaged, or supplied incorrectly.

Replacement availability may depend on product availability and the nature of the issue.

7. Return Shipping

If a return is approved, we will provide instructions regarding the return process.

Where the return is due to an error or confirmed product defect attributable to Velvon Sports, we may arrange or reimburse reasonable return shipping costs where applicable.

For other approved returns, shipping costs may be the customer’s responsibility.

8. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with:

• Customer name
• Order or invoice number
• Product details
• Reason for the request
• Photos or other supporting information where applicable

Our team will review the request and provide the next steps.

9. Inspection and Approval

All return, replacement, and refund requests are subject to review. We may request additional information or photographs before approving a request.

A request does not automatically guarantee a refund or replacement.

10. Policy Updates

Velvon Sports may update this Refund and Returns Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

Any changes will be posted on this page with an updated Last Updated date.

11. Contact Us

For questions regarding returns, replacements, or refunds, please contact us: