Trusted Sportswear Manufacturer of Premium-Quality Sportswear, Teamwear, and Performance Apparel.
Trusted Sportswear Manufacturer of Premium-Quality Sportswear, Teamwear, and Performance Apparel.
At Velvon Sports, we are committed to providing quality sportswear and products to our customers. We understand that there may be situations where you need to request a return, replacement, or refund. This policy explains the general conditions that apply.
Customers should contact Velvon Sports as soon as possible if they receive a product that is damaged, defective, incorrect, or significantly different from the confirmed order.
To be eligible for consideration, the product should generally:
If your order arrives damaged, defective, or incorrect, please contact us promptly with your order details and clear photographs of the product and packaging.
After reviewing the issue, Velvon Sports may offer an appropriate solution, which may include a replacement, repair, credit, or refund depending on the circumstances.
Customized products, including items featuring specific logos, designs, names, numbers, colors, or other customer-approved specifications, may not be eligible for return or refund due to a change of mind.
Customers are responsible for checking and approving customization details before production begins.
If a customized product has a manufacturing defect or does not match the approved specifications, please contact us so we can review the issue.
Returns or refunds due to a change of mind may be subject to product condition, order type, and the terms agreed upon at the time of purchase.
For bulk, wholesale, or customized orders, return conditions may be agreed separately before production.
If a refund is approved, the applicable amount will be processed using the original payment method where reasonably possible.
The processing time may vary depending on the payment provider or financial institution.
Shipping, customization, handling, or other charges may be non-refundable where permitted by applicable law and the agreed order terms.
Where appropriate, Velvon Sports may provide a replacement or exchange instead of a refund, particularly when an item is defective, damaged, or supplied incorrectly.
Replacement availability may depend on product availability and the nature of the issue.
If a return is approved, we will provide instructions regarding the return process.
Where the return is due to an error or confirmed product defect attributable to Velvon Sports, we may arrange or reimburse reasonable return shipping costs where applicable.
For other approved returns, shipping costs may be the customer’s responsibility.
To request a return, replacement, or refund, please contact us with:
Our team will review the request and provide the next steps.
All return, replacement, and refund requests are subject to review. We may request additional information or photographs before approving a request.
A request does not automatically guarantee a refund or replacement.
Velvon Sports may update this Refund and Returns Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
Any changes will be posted on this page with an updated Last Updated date.
For questions regarding returns, replacements, or refunds, please contact us:
